Our Commitment to You
We want you to be completely satisfied with FocusGuard. That's why we offer one of the
most generous refund policies in the industry: a 14-day free trial PLUS
a 14-day money-back guarantee after you start paying.
14-Day Free Trial
Every new user gets a 14-day free trial to test FocusGuard with no
credit card required. During your trial:
- Access to all premium features
- No credit card required
- Cancel anytime before trial ends
- No charges if you cancel during trial
14-Day Money-Back Guarantee
After your free trial ends and you begin your paid subscription, you have an additional
14 days to request a full refund if you're not completely satisfied.
Total Risk-Free Period: 28 Days
14 days free trial + 14 days money-back guarantee
How to Request a Refund
Requesting a refund is simple and hassle-free:
-
Email us at
support@focusguard.app
-
Include your email address used for purchase
-
We'll process your refund within 24 hours
-
Money returns to your card in 5-10 business days
No questions asked. No lengthy forms. No hassle.
What Happens After a Refund
- Your subscription is immediately cancelled
- You receive a full refund of your last payment
- Your account reverts to expired trial status
- All your data remains accessible for 30 days
- You can reactivate anytime by purchasing again
Refund Timeline
When will I receive my refund?
- Within 24 hours: We process your refund request
- 5-10 business days: Money appears on your card
- Confirmation: You'll receive an email confirmation from Stripe
Exceptions
Our refund policy applies to all individual and team subscriptions with these exceptions:
- Refunds must be requested within 14 days of your first payment
- Only the most recent payment is eligible for refund
- Accounts found violating our Terms of Service are not eligible
Contact Us
If you have any questions about our refund policy, please contact us: